About Me

A little about me.
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I am a performance-focused, solution-oriented business professional, with over three decades of experience. During these years, I have honed my skills in the Telecommunications, and Information Technology industries. I possess a solid understanding of how to improve bottom line results through aggressive problem solving, strategic planning, solution implementation, and attracting the right people withing the organization. My knowledge of today's business environments and methodologies are extremely effective in managing current and anticipated challenges facing small and mid-sized businesses.

Organizations that I have worked for found themselves in a unique position in leveraging my skill set, because of my extensive and diversified experience working on a global scale. I have thorough knowledge of business processes and fundamental procurement policies and methodologies. With my direction, organizations have increased their sales volume by effectively selling, planning, implementing and more importantly avoiding problems. I will meticulously provide the foundation for solid methodologies and processes that will result in the effective management of challenges facing small and mid-size businesses.

I have a keen eye for detail suitable for identifying improvements needed to ensure set benchmarks are met, making crucial decisions, developing and implementing budgets and analyzing data. I am accustomed to communication with all levels of professionals, including clients, stakeholders, coworkers and upper management. Currently, I am looking for a progressive employer that allows me to utilize my extensive experience, my willingness to grow businesses to unimaginable heights and my incomparable leadership skills to become a valuable member of the organization.

Name

Victor E. Edwards

Address

Frisco, Texas

Phone

972-333-1091

E-mail

vedwards06@gmail.com

“My skills have enabled me to achieve great results!”

My Skills

In what I'm good.

TECHNOLOGY MANAGEMENT
WEBSITE WORK - MARKETING AND SEO
BUSINESS LEADERSHIP COACHING
PRODUCT DEVELOPMENT
CROSS FUNCTIONAL TEAM LEADERSHIP

KEY SKILLS

CUSTOMER RELATIONS
INFORMATION TECHNOLOGY
TELECOMMUNICATIONS
PURCHASING / VENDOR RELATION

DATA ANALYSIS

MACRO AND MICRO LEVEL ANALYSIS
FORECASTING
STATISTICS
DATA VISUALIZATION

CUSTOMER SERVICE AND CUSTOMER RELATION

EMPLOYEE RELATIONS
VALIDATION AND CORRECTIVE ACTION
ACCOUNTABILITY
PERFORMANCE EVALUATION

“Luck is when preparation meets opportunity!”

Education

My academics.

EDUCATION

UNIVERSITY OF TEXAS AT DALLAS-
MASTERS BUSINESS ADMINISTRATION

UNIVERSITY OF HARTFORD-
BACHELOR OF SCIENCE IN ELECTRONICS ENGINEERING

CORNELL UNIVERSITY-
GRADUATE CERTIFICATE IN CHANGE MANAGEMENT

UNIVERSITY OF TEXAS AT DALLAS-
GRADUATE CERTIFICATE IN PROJECT MANAGEMENT

PROJECT MANAGEMENT INSTITUTE-
PROJECT MANAGEMENT PROFESSIONAL (PMP) CERTIFICATION

“I can know a lot, but my experience shows the best of me!”

Employment

My experience.
TEKTRONIX – BUSINESS OPERATIONS AND CUSTOMER CARE– PLANO, TEXAS - 2011 - Present
SENIOR MANAGER

Serve as leader of the operations and customer proactive care process, system usability, product performance, reporting and analysis
- Field team business requirements within product line management, Engineering, Sales, Manufacturing, Finance, Marketing, and 3rd party suppliers
- Deliver optimal performance through measurable results, accountability, relationship management, and team development
- Provide key performance metric year over year; 10% revenue increase, 27% margin, 83% customer satisfaction
-Target proposals, commercial, and technical agreements with regional partners

BT GLOBAL SERVICES – SHARED SERVICES OPERATIONS – IRVING, TEXAS - 2010 - 2011
SENIOR MANAGER

Led and evolved program management office process, tools, reporting, governance, and standards supporting $160M+ of projects and programs
- Developed services program management office (PMO) evolution strategy
- Implemented PMO 2.0 processes, tools, metrics, and operating practices
- Directed $350K PMO tools program and IT integration into Microsoft Enterprise Project Management platform
- Evolved existing PMO’s structure, governance, and migration from Microsoft Project to enterprise project management and portfolio management platform
- Implemented effective service delivery governance system, project and program profitability analysis and reporting process

NORTEL – GLOBAL SERVICES – RICHARDSON, TEXAS - 2006 - 2009
LEADER, ASSISTED OPERATE SERVICES & MANAGED SERVICES OPERATIONS

Senior leader of 75 employees and 35 contract staff professional services purchased by fortune 500 Wireless, Wireline, and Enterprise service provider clients
- Developed and led Assisted Operate services portfolio and Managed Services operations ($40M+)
- Portfolio P&L owner, accelerated revenue and margin assurance, cost control, and delivery excellence
- Managed business requirements, channel partners, suppliers, service level agreements, and contracts
- Established Services Project Management Office and Security Operations Center, institutionalize best practices and governance process and procedures
- Established service desk function, knowledge management system, outsourced non-core and commoditized service deliveries, and renegotiated supply contracts

NORTEL – WIRELESS NETWORKS – RICHARDSON, TEXAS - 2000 - 2006
LEADER, NEW PRODUCT INTRODUCTION

Led four (4) product managers and a cross functional team of 120 professionals globally
- Evaluated and recommended new and existing suppliers against new product, service, and solution roadmaps: Focused on core competencies, agility, quality, and 25% less travel
- Led wireless production introduction to deployment of seven (7) Chinese provinces resulting in $275M of revenue and expanded product presence in China Unicom’s network
-Managed China Unicom’s wireless pre-paid testing and market deployment
- Managed SprintPCS OC-48 base station backhaul trials to replace legacy T1 reducing customer operations cost by 27%

NORTEL – WIRELESS SOFTWARE DELIVERY – RICHARDSON, TEXAS - 1998 - 2000
SENIOR MANAGER

Drove Engineering, Manufacturing, Delivery, and Operations of Wireless and Data software products globally
- Directed technical team of 72 contract and full-time employees providing 7x24 hour software engineering, scheduling, manufacturing, distribution, installation and technical support to customers globally
- Successfully implemented new workload forecasting methods, deployment of data centers in Beijing, China, Tokyo, Japan, and Bangalore, India
- Led strategic planning, engineering, and installation of Year 2000 (Y2K)- compliant software in 987 Wireless, 634 Data, and five (5) Satellite networks globally
- Developed cross-training initiatives, implemented a “follow the sun” technical support model, and increased contract employee ratio
- Built high performance regional team of 20 engineers and managed 5000+ software deployment and installations for Enterprise, Optical, and Data software deployment projects

NORTEL – WIRELESS NETWORK DEPLOYMENT – MIAMI, FLORIDA - 1996 - 1998
MANAGER

Managed SprintPCS multi-site deployment of wireless base-stations, controllers, mobile switching centers, and supporting data center hardware and software in Florida and Texas client markets
- Directed 24x7 hour on-site technical operations for 17 direct reports
- Delivered first market application of Inter-System Soft Hand-off (ISSHO) and Dual Base Station Controller (Dual BSC) in Miami and Deerfield Beach, Florida
- Effectively managed engineering operations for four (4) of the top 10 highest traffic systems consistently exceeded key service level agreement requirements

NORTEL – ENTERPRISE NETWORKS – MANHATTAN, NEW YORK - 1994 - 1996
SENIOR CONSULTANT

Technical sales lead for voice and data managed services, operations, computer telephony integration, call center strategies, business continuity, and disaster recovery strategies, application sales, and product deployments for Northeast region fortune 200 client base
- Led Hofstra University technical bid, conducted client needs analysis, designed technical solution and pricing
- Designed disaster recovery and business continuity planning services for fortune 100 customers and city and state government entities
- Technical manager for Aetna, Kodak, Banker’s Trust, Metro North, Time Inc, and Prudential managed services relationship
- Advised managed service clients on operations best practices, opex and capex technology planning budgets, technology roadmaps, upgrades, implementations, and strategic network planning

NORTEL – PUBLIC CARRIER NETWORKS – VALHALLA, NEW YORK - 1991 - 1994
SENIOR ENGINEER

Technical lead responsible for public carrier network support, new product introductions, and feature implementations for switching transport, and data products in New York City, New York
- Technical lead for New York City public telecommunications and data network
- Validated government telecommunications services for municipal and state offices post 1993 NYC bombing - Prime technical resource for implementation of OC-48 optical backbone supporting Plattsburg military base
- Led testing of OC-3 and OC-48 technologies in New York Telephone and New England Telephone lab and production networks - Prime technical resource supporting NYNEX Science and Technology and NYNEX Telesector Resource Group (TRG) for new product lab, proof of concept, and trial evaluations

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